Terms and conditions:
Payment Terms:
Payment Processing:
All payments made on www.coachingwithmarina.net are processed by Stripe, Inc. ("Stripe"). By purchasing a product or service from www.coachingwithmarina.net you agree to be bound by Stripe's Services Agreement(https://stripe.com/legal) and any other applicable terms and conditions imposed by Stripe. We accept payments via credit card, debit card, and other payment methods supported by Stripe. You authorize us to charge your chosen payment method for the full amount of your purchase, including any applicable taxes or fees.
We do not store your payment information on our servers. All payment transactions are securely encrypted and processed by Stripe. We are not responsible for any payment processing errors or issues, including but not limited to, delays or failures caused by Stripe.
Payment Due Date:
All payments for our products or services are due upfront at the time of your order. We kindly request that you make full payment before we proceed with processing your order or providing the requested services.
Currency:
We exclusively accept payments in euros (EUR) for all our products and services. This ensures consistency and clarity in our pricing and payment processes.
Currency Conversion:
If your payment source uses a different currency, your financial institution or payment provider may apply currency conversion fees. Please consult your provider for details on any associated fees.
Refund Policy:
No Refunds. All sales are final, and the Company does not offer any money-back guarantees.
You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.
Product DELIVERY
The products are delivered either via instant download or are sent via email. All information will be provided in the product description.
Cancellation Policy
Cancellation policy is only applicable for the following services 1:1 Coaching session, 1:1 Human Design Reading session and 1:1 Rahanni healing.
We understand that unforeseen circumstances may arise, and scheduling conflicts can occur. To maintain the quality of our services and accommodate the needs of all our valued clients, we have implemented the following cancellation policy:
Cancellation Notice:
We kindly request that you provide a minimum of 24 hours' notice in advance of your scheduled 1:1 session if you need to cancel or reschedule. This allows us to adjust our schedule accordingly and offer your reserved time slot to other clients.
Late Cancellations:
If you cancel a 1:1 session with less than 24 hours' notice, the full rate for the session will apply. We understand that emergencies and exceptional situations may arise, and we will consider such cases on an individual basis.
No-Show Policy:
In the event of a no-show, where you fail to attend your scheduled 1:1 session without prior notice, the full rate for the session will be charged.
Not showing up to the session after 10 minutes form starting time, without notice, will be considered a no-show.
If I miss the session without notifying you, I will either reimburse you or offer you an alternative 1:1 session within 5 working days
How to Cancel or Reschedule:
To cancel or reschedule a 1:1 session, please contact us as soon as possible. You can reach out via email mlemenncoaching@gmail.com our team will be happy to assist you.
Duration & Termination of Services for coaching program
Upon agreement of the coaching engagement, the following terms regarding the duration and termination of services will apply:
Coaching Session Frequency:
Once we have mutually agreed upon the number of coaching sessions that best meet your needs, I am committed to providing coaching services on a regular basis. Typically, our coaching sessions will be scheduled for a minimum of one session per month, or more frequently as desired by you.
Session Duration:
Each coaching session is designed to be highly productive and will have a duration of one hour. This focused timeframe allows us to delve into your goals, challenges, and development effectively.
Termination of Contract:
In the event that you wish to terminate the coaching engagement, we kindly request that you provide a written notice of termination at least five (5) working days in advance. This notice period allows us to conclude our coaching relationship in a thoughtful and organized manner.
Notice Submission:
To initiate the termination process, please submit your written notice via email at mlemenncoaching@gmail.com . Our team will promptly acknowledge receipt and guide you through the necessary steps to conclude the coaching contract.
Records
During the coaching session I will keep meeting notes to record your agenda, notes of the meeting and any action points you have set to work on over the next month. I will keep these notes in a confidential file throughout the contract and then store them for 12 months after our contract is terminated. After 12 months the notes will be shredded or sent onto you on request.
For any services where Human Design is used you understand that the birth details are required to obtain an accurate Human Design chart.
You understand that the birth details provided won't be shared or used beyond the purpose of this session.
Limitation of Liability and No Guarantee of Results
We strive to provide high-quality services and support to our valued clients. However, it's important to understand that our services are subject to certain limitations and that we do not guarantee specific results. Please take a moment to review our policy regarding limitation of liability and results:
Limited Liability:
We make every effort to deliver exceptional service, but our liability is limited to the extent permitted by applicable laws. We shall not be held responsible for any indirect, incidental, consequential, or special damages that may arise from our services.
No Guarantee of Results:
While we are committed to assisting you in achieving your goals, we do not provide guarantees or assurances of specific outcomes. Results may vary based on individual circumstances, efforts, and external factors.
Individual Responsibility:
The success of our services often depends on your active participation, commitment, and dedication. Your progress is a collaborative effort, and we encourage your active engagement in the process.
Consultation and Assessment:
Before engaging in our services, we recommend consulting with our team to discuss your specific needs and expectations. This consultation allows us to provide insights into the potential benefits and limitations of our services.
Continuous Improvement:
We continuously strive to improve our services and adapt to evolving industry standards. Your feedback is valuable in this regard, and we welcome your input to enhance our offerings.
Legal Compliance:
Our services are provided in compliance with all relevant laws and regulations. We expect clients to adhere to applicable laws and ethical standards in their interactions with our services.
By using our services, you acknowledge and agree to the limitations of liability and the absence of guaranteed results as outlined above.
Adherence to Professional Code of Ethics
As a certified coach, I am committed to upholding the highest standards of professionalism and ethics in my coaching practice. I adhere to the ethical guidelines set forth by two respected organizations: the European Mentoring, Coaching Council (EMCC) and the International Coaching Federation (ICF).
Access to the Code of Ethics:
If you would like to review the EMCC and ICF Code of Ethics in detail, please don't hesitate to reach out. I am more than happy to provide you with a copy of the code of ethics document upon request.
Commitment to Ethical Practice:
My commitment to ethical practice is central to the quality of coaching services I provide. It ensures that our coaching relationship is built on trust, respect, and a deep commitment to your growth and development.
Confidentiality and Integrity:
Rest assured that your privacy and the confidentiality of our 1:1 sessions are paramount. I uphold the highest level of integrity in all interactions, discussions, and information shared during our coaching relationship.
By choosing to work with me, you can be confident in the ethical standards and professional conduct that govern my coaching practice. If you have any questions or would like to request a copy of the EMCC and ICF Code of Ethics, please feel free to contact me.
privacy & data protection
Your use of www.coachingwitmarina.net is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data, including your email address. By using our website and providing your email address, you agree to the terms outlined in our Privacy Policy.
Right to modify Terms and conditons
We reserve the right to modify our terms and conditions at any time. Any changes will be posted on this page, and your continued use of our services after such changes have been made constitutes your acceptance of the new terms.
Contact Us:
If you have any questions or require further assistance regarding our terms and conditions, please do not hesitate to contact us. We are here to assist you and provide the information you need.
Marina Le Menn
Coaching With Marina
mlemenncoaching@gmail.com